Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
What payment methods are available?
We support Visa, MasterCard, American Express,Apple Pay, Google Pay,Union Pay,Shop Pay.
Can l cancel my order?
We accept order cancellations before the product is shipped or produced. we usuallyship within 1-3 business days. if your order has been successfuly canceled, our customer servicewill notify you.
How to track my order?
You can use your tracking number on your order page and place it in the query boxes of logistics websites. You can track your order using the following links:
DHL:https://www.dhl.com/us-en/home/tracking.html
FedEx:https://www.fedex.com/en-us/tracking.html
Others:17track.net
What is the estimated delivery time for my order ?
Your order will be processed and shipped within 1-3 business days after order confirmation.
Delivery to your location may take around 7-12 business days.
What if l don't like it?
Whether it's manufacturing defects, performance issues, or simply not meeting your expectationswe offer a 30-day free replacement or refund policy.
I can't use my coupon code?
Thanks for supporting Byte Pink. Please kindly check the following things before using the code:
*Please check if it is your first use of the code, as it is limited to one use per customer.
*Please double-check if it was filled in correctly at checkout without any other letters/numbers or quotation marks.
What is the shipping policy?
You can find our shipping policy here
When will l Get My Refund?
Please remember it can take some time for your bank or credit card company to process and post the refund as well. You’ll be automatically refunded on your original payment method within 7-10 business days. If more than 15 business days have passed since we approved your return or quality issue, please contact us at info@tcqu.com.
Contact Us
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.